Live Helper Chat is an open source support application.
Live Support chat for your website. Web and desktop clients. Co-Browsing, XMPP notifications, GTalk, Jabber, Openfire, Skype, Chrome extension, Node.js support, MySQL, PostgreSQL.
Features for site owners:
- IPhone, Android, IPod, BlackBerry support using XMPP generic services, GTalk, Monal, Xabber
- Skype and sevabot integration
- Free modules: Questionary/voting module, FAQ module, Chatbox/Shoutbox module, Browser offers module, Forms module, Documents sharer module
- Easy theming
- Co-Browsing/Screen sharing
- Speech to text
- Unlimited operators, chats at the same time, departments
- 5 widget position
- User screenshots, see what your users sees
- Drag & Drop widgets
- Online users tracking
- Invite users to chat
- Chats archive
- Chat remarks
- Files uploads, drag & drop
- Tablet and Mobile friendly
- Visitor tracking across different subdomains of domain
- Multilanguage back office where each operator can have different language.
- Chrome extension
- Operator To Operator chat
- Option to have custom form attributes or pre-fill existing ones
- Pro active users invitation to chat
- Google map with users locations
- RTL and LTR languages support
- Windows/Mac/Linux client
Features for developers:
- MVC structure
- Free - Open Source
- Clean code
- Full XMPP support (ejabberd) not only XMPP notifications
- Two sync methods, long polling or standard.
- Node.js as transport layer
- MySQL and PostgreSQL support
- No php session if not required
- Archive module
- Fully supported multiple domains including http, https and subdomains
- Plugins supported
- Easy upgradable
- Bootstrap 3 CSS framework
- Customizable without changing kernel
- Bugs fixed in days not in weeks or months
- Can be customized to meet any business requirements
